|
Reservation Policy
Reservations may be made 7 days a week. We recommend at least 2-4 weeks advance notice for individual treatments and 1-3 months (depending on season) for spa parties and corporate events. Last minute appointments are sometimes available. Reservations may be made by calling 514.244.1213.
At the time of booking your spa party, we require a non-refundable deposit by cheque of 30% to 50% to hold your reservation along with a completed Reservation Form (found on our Welcome's page). Cheque should be made out to "Haute Manicure Carissima".
Final payment is due day of spa party in cash only. Cheques are not allowed on the day of the party....No Exceptions.
Please remember you will be charged for the final head count you gave prior to the spa party.
NSF There is a $35 fee for any cheque that is returned to us.
Please provide the number of people in your party and what treatment(s) each guest would like to receive.
For a spa party or event, our technicians will arrive approx. 15 minutes prior to set up the spa space so it's perfect for you and your guests. At that time, please inform your technician of anything that was not mentioned at the time the reservation was made.
Our services are in high demand and are often booked days in advance. Please allow for flexibility in your request.
Payment in full is required same day of appointment date.
Destination fees applies where applicable.
There is a $100 minimum fee for any individual service.
Cancellation Policy
In the event of a cancellation, your deposit is non-refundable. If you cannot make your appointment, please call 48 hours prior to your scheduled time to rebook your appointment. We will gladly offer an alternative party date for your consideration. Once your appointment date has been reserved for your event/spa party, we will be unable to issue a refund for any individual guest cancellations or no-shows. In the event of inclement weather, serious illness or unforeseen emergencies, we reserve the right to cancel any event and offer an alternative party date. Please make sure that all spa party guests are aware of this policy.
Gratuities
Gratuities are not included in our treatment prices. If you are pleased with your services, it is customary to give a 15% to 20% gratuity to your spa technician. The gratuity may be added to the total cost of service at time of booking if you prefer.
Note!!!
Our spa technicians uphold strict professional and ethical standards. Any illicit or sexually-suggested remarks or advances will result in immediate termination of services. You will be liable for full payment of scheduled services.
Our spa technicians will refuse or terminate a treatment if; any medical conditions not mentioned at the time of reservation, broken skin or lesions, misconduct such as solicitation or suggestive comments, Intoxication.
Contraindications
There are a few medical conditions that are not compatible with spa treatments – serious cardiac conditions and blood clots; skin disease, wounds, or tumors; cancer or tuberculosis; fever; fractures or dislocations. Please consult with your physician regarding any medical concerns prior to your spa services.
If pregnant, please state prior to your treatment.
|
